Is there a Firefox feature that we should cover? Is there a problem that we don't have an article about? Tell us about it!
First, make sure we don't already know about it:
- Search the site for an existing article covering the subject.
- Browse through the articles in the staging area to see if there's already an article in progress on the topic.
- Search Bugzilla for existing requests for the content
If it's not already flagged, file a new bug in Bugzilla.
- Product: support.mozilla.com
- Component: Knowledge Base Articles
- Summary: "KB article: (proposed name of article)"
- Description: Include what the article should cover and any information sources you may have, such as external sites, forum threads, etc.
- Severity:
- Critical - crucial information missing that users need, for example a widespread problem relating to a recent release
- Major - important information, such as a how-to on a major feature or an often-encountered problem
- Normal - information on a minor feature or occasionally encountered problem
- Minor - a problem encountered infrequently
- Trivial - a problem likely to affect very few users
If you're willing to write the article yourself, head on over to Creating articles for details!