Firefox crashes when using Yahoo Mail

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This article describes why Firefox may close itself unexpectedly when using Yahoo!® Mail. For problems with Firefox crashing when not using Yahoo!® Mail, see Firefox crashes

Linux:
Note: This article applies to Windows only.

Yahoo!® Messenger

The Yahoo!® Application State plugin can cause crashes. You'll need to disable this plugin.

  1. From the menu at the top of the Firefox windowbar, select FileFirefox and then select the ExitQuit FirefoxQuit menu item.
  2. Open My Computer or Windows Explorer.
  3. Browse to the directory: C:\Program Files\Yahoo!\shared
  4. Delete the file npYState.dll. Now that this plugin has been removed, Firefox may stop crashing when using Yahoo!® Mail.

Removing the plugin will not affect your ability to use Yahoo! Mail.


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Page last modified on Tuesday 26 of January, 2010 11:52:44 PST.
Contributors to this page: Chris_Ilias , johnjbarton , Bo and np .
- This is a support/troubleshooting article -