Cannot use or save passwords after upgrading Firefox

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After upgrading to Firefox 3.0.2, you may find that you can no longer save new passwords and that previously saved passwords are not automatically filled in when visiting certain web sites.

This is a recently discovered issue with Firefox 3.0.2. The passwords are not lost, however if there are any passwords which contain non-ASCII characters, Firefox 3.0.2 will be unable to read or write your passwords.

To confirm that this is indeed the cause of the problem, right after visiting a page where you previously had a password saved:

  1. At the top of the Firefox windowOn the menu bar, click the Tools menu and select Error Console
  2. If you see an error that looks like the following, you are experiencing this bug:
this._storage is null Source File:

file:///C:/Program%20Files/Mozilla%20Firefox/components/nsLoginManager.js Line: 479

This issue is fixed in Firefox 3.0.3 and up. If you are experiencing this problem, you should upgrade Firefox to the latest version. For instructions, see Updating Firefox.


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Page last modified on Friday 26 of September, 2008 23:56:49 PST.
Contributors to this page: Chris_Ilias , James , djstsys and Cww .
- This is a support/troubleshooting article -