Before you ask...

• Did you notice the big search box above? Please search for your problem before you ask a new question. This will help you find the solution faster, since others have likely had the same problem before. Also, this reduces the workload for volunteers answering questions.
• Do you have one of these common Firefox 3 problems?
  • How to disable the Smart Location Bar
  • Firefox 3 will not start on Mac OS X 10.3.9
  • Firefox 3 upgrade switches bookmarks and other settings to older version
  • Toolbars and page content appear too large after upgrading to Firefox 3
  • Extensions, themes, and toolbars stop working after upgrade to Firefox 3
• This site is for Firefox Support. Are you looking for Thunderbird Help?

Where to ask your question

There are two official places to ask a support question: forum and live chat. In addition, there are third-party support offerings that might interest you as well.

Firefox support forum

In the forum, your question will be posted in public, which allows the community to participate in helping you with your problem. Don't forget to search the forum for previously asked questions first!

• Take me to the forum

Firefox support live chat

We have volunteer Firefox experts waiting on stand-by to help you with questions that simply demand a direct conversation. Now you can chat with knowledgeable Firefox community members who troubleshoot via our live chat site.

Note that our live chat service isn't open 24/7. If it is closed, you are better off asking your question in the forum instead.

• Take me to the live chat

Other places to ask for help

In addition to the two main places to ask for help above, there are other ways of getting help. Please see our Other Firefox support.