How to get started

1. If this page says "We're Open," that means people are ready to help you with your Firefox problem. Click on the fox to launch the chat window.
2. Fill out as many of the fields as you can and click Start Chat.
3. When someone answers your question, the request window will change to show a chat field and the conversation starts.

What you should know

• Helpers are volunteers, not Mozilla employees.
• We're currently only providing support in English.
• We'll never ask you to give us personal information, including passwords. If someone does, report them.
• We expect our users and helpers to be polite with each other; see our rules.
• Transcripts are kept for quality purposes and to keep info in the knowledge base up to date. You'll be given a chance to request a copy of the transcript when your chat is over.
• Right now we only help with issues using Firefox. If you want chat support for other products, or for writing add-ons or contributing code, please go to Mozilla's IRC network.

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Want to help?

Our Live Chat volunteers are regular Firefox users like you! Check out what you need to know to help users through Live Chat.