Welcome to Live Chat!

Live Chat provides real time text support right in your browser. If Foxkeh says we're open, click on him to begin a one-on-one chat with one of our volunteers.

Checking Live Chat Status...


How to get started

  1. If this page says "We're Open," that means people are ready to help you with your Firefox problem. Click on the fox to launch the chat window.
  2. Fill out as many of the fields as you can and click Start Chat.
  3. When someone answers your question, the request window will change to show a chat field and the conversation starts.

What you should know

  • Helpers are volunteers, not Mozilla employees.
  • We're currently only providing support in English.
  • We'll never ask you to give us personal information, including passwords. If someone does, report them.
  • We expect our users and helpers to be polite with each other; see our rules.
  • Transcripts are kept for quality purposes and to keep info in the knowledge base up to date. You'll be given a chance to request a copy of the transcript when your chat is over.
  • Right now we only help with issues using Firefox. If you want chat support for other products, or for writing add-ons or contributing code, please go to Mozilla's IRC network.

Terms of service | Privacy Policy

Want to help?

Our Live Chat volunteers are regular Firefox users like you! Check out what you need to know to help users through Live Chat.


Hours of operation

Monday and Wednesday:

  • 9am to 10am PST (GMT -8)
  • 2pm to 5pm PST

Tuesday and Thursday:

  • 2pm to 5pm PST
  • 8pm to 9pm PST

Friday:

  • 9am to 12pm PST (GMT -8)

For Saturdays, Sundays and holidays see our after hours policy

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Live Chat may close during posted hours if the expected wait time is too high, depending on the number of people waiting and the number of helpers signed in to help.

Did you know?

Our Live Chat volunteers are regular Firefox users like you!
Click here to learn more about how you can help, too.
Not sure you want to help with Live Chat? Click here to find out the other ways you can help users through our site.

Need More Help?